An organization holding org-settings.manage can view and change what it pays for from
Workspace → Subscription. An organization on an Enterprise or managed plan changes it through
Probara instead; see Enterprise and managed plans below.
What Probara bills
On Pro, Probara bills a committed seat count, not the number of people you happen to have added today. Your committed seats are what you pay for each billing period. Used seats — members holding a role other than viewer, and pending invitations for those roles — must fit within that commitment. Viewers are free and unlimited on Pro: adding a viewer never changes what you owe.
Deactivated members take no seat. An admin can deactivate a member to free their seat while keeping their role, projects, and groups; see Workspace.
Plans and intervals
Probara has three plans: Free, Pro, and Enterprise.
| Plan | Billing | Seats |
|---|---|---|
| Free | No charge | 3 users in total, viewers included; deactivated members do not count |
| Pro | Per seat, monthly or annual | From 1 seat, with no maximum. Viewers are free |
| Enterprise | Arranged with Probara | No seat cap, unless your contract sets one |
Every purchasable plan comes from Probara’s own product catalog, so the subscription screen always shows the plans actually available to buy — never a stale or hardcoded list. Pro has a billing interval, monthly or annual: you choose it when you buy, and you can change it later — see Changing your plan below.
Currencies
Probara publishes its prices in the currencies listed here: USD, EUR, MXN, BRL and COP. Every figure is authored per currency, so the price you see on the plan you choose is exactly the price you are charged — it is never converted from another currency at an exchange rate, and it never moves because a rate moved.
You choose the currency before you subscribe, on the plan screen. Once a subscription exists it is fixed for the life of that subscription: its currency cannot be changed. Changing plan later and changing your seat commitment both stay in that same currency, at the prices published for it.
Buying a plan
Organizations on an Enterprise or managed plan do not buy here; see Enterprise and managed plans below.
An organization without a subscription sees one control on the subscription screen: Choose plan. Activating it opens the plan screen, where you choose the plan, the billing interval, the number of seats to commit to, and the currency — all before the secure checkout. When the checkout completes, your subscription becomes active.
The plan screen also shows Enterprise, which is arranged with Probara rather than bought there: its Contact us button opens our contact page.
Changing your seat commitment
Organizations on an Enterprise or managed plan change their commitment through Probara; see below.
- Raising your commitment takes effect immediately — the added seats are available right away, and the increase bills on your next invoice.
- Lowering your commitment takes effect at your renewal date, not immediately: your current commitment holds until then. If you raised your commitment earlier in the same billing period, that increase still bills on your next invoice regardless of the later reduction.
Probara does not refuse a lower commitment. When it takes effect below the seats in use, Probara changes the excess members to viewer: pending invitations first, then members, most recently added first. Owners are never changed. Nobody leaves the organization, and each change is recorded in Activity.
Changing your plan
Organizations on an Enterprise or managed plan change their plan through Probara; see below.
On the plan screen you can switch your Pro subscription between monthly and annual billing.
- Switching monthly → annual is charged today — the annual price minus credit for the unused days of the current month — and your renewal date resets to today.
- Switching annual → monthly holds your annual plan until its renewal date, then billing continues monthly, and nothing is charged now.
What the billing portal owns
The Manage billing button opens Probara’s hosted billing portal, where you can:
- Update your payment method
- View and download invoices
- Cancel your subscription
The portal remains reachable even if your organization is suspended, so you can always resolve a payment issue. On an Enterprise or managed plan, cancelling here does not end the plan before its agreed term.
A subscription scheduled to cancel
Once a subscription is scheduled to cancel at the end of the current period, its seat commitment and plan can no longer be changed — only the billing portal stays available.
Enterprise and managed plans
Some organizations have a plan arranged directly with Probara. Their subscription screen shows it as Enterprise or Managed plan, with the committed seats and, when one applies, the date the agreed term ends.
- Changes go through Probara. Plan, seat, term and cancellation changes are arranged with us, so those controls are not shown on the subscription screen. Contact us to change any of them.
- Invoices and payment still work. If your organization also has a subscription, Manage billing opens the billing portal for invoices and your payment method. Cancelling the subscription there does not end the plan before its agreed term.
- The agreed term ends the plan. Afterwards the organization returns to the plan it had before, normally Free, unless a Pro subscription is active then. The plan gate applies again at that point, as it does after a trial, so choose a plan before the term ends to keep working without interruption.
On the Enterprise plan, SSO enforcement, SCIM provisioning and audit log export are included on top of everything in Pro.
The 14-day trial
Creating an organization starts a 14-day Pro trial automatically, no card required. Your organization gets the full Pro feature set right away, with a 50-seat ceiling for the duration of the trial. The ceiling applies only during the trial: a Pro subscription has no seat maximum.
The trial is one per person, forever — once you’ve used your one trial, on any organization, you cannot start another, and every organization you create afterward starts on the Free plan instead. The one exception is an organization created before this policy and never given a trial or a subscription: from its subscription screen, you can still start a Pro trial on demand, unless its plan is managed by Probara.
What happens when the trial ends
When a 14-day trial expires with no active subscription, the organization is gated: every request is blocked — reads, exports and browsing included, not only new or updated content — until a plan is chosen or the organization confirms it wants to continue on Free. This is stricter than a suspended organization, whose data stays readable. You’ll see a banner in the last three days of your trial, and an email when it ends that compares your projects and members with what Free includes. Within an hour of the trial ending, Probara also applies the Free seat limit: the members above three users are deactivated, most recently added first, never the owner.
The two exits from the gate
- Buy a plan. Choosing any paid plan clears the gate immediately, the same checkout flow described above.
- Continue on Free. Confirming Free clears the gate and applies the Free plan’s limits right away: history retention drops to 90 days, no new member past 3, governance features (custom roles, SSO) stop being editable, and SCIM provisioning stops until the organization is on Enterprise. The project allowance is the one that reaches back over what you already have: the most recently created projects — as many as your plan allows — stay open, and every older one is locked.
What a locked project is
Nothing is deleted. A locked project stays in your project list with its suites, cases, runs and attachments intact. It is greyed there, it cannot be opened, read, edited, renamed or archived, and the only action left on it is delete.
Deleting one is how you choose which projects stay open: as soon as your total is back inside the allowance, the next-oldest locked project opens again on its own. Buying a plan with a larger project allowance reopens every locked project at once, exactly as you left it — the lock is a door, not a deletion.
One consequence worth passing on to your team before you downgrade: a public run share link that belongs to a locked project stops resolving. Whoever opens it sees a generic not found page with no explanation — deliberately, so that nobody outside your organization can learn from a link that you are over your plan’s allowance.
Reporting test results from CI stops too. On Free, Probara refuses the organization’s app tokens and every CI report or automated run, whatever credential sends it; manual runs are not affected. The app tokens are kept, not revoked, and work again as soon as the organization is back on a paid plan.
Organization-wide shared steps stay where they are. Cases keep using them and new runs keep including them, and owners and admins can still delete them; creating or editing them, and adding one to a case that does not use it yet, waits for a paid plan. Organization-wide shared parameters follow the same rule.
Custom fields keep their definitions and values, and values stay editable everywhere; owners and admins can still delete custom fields and restore system fields to their defaults. Creating fields and editing their definitions waits for a paid plan.
Test cases keep saving a new version with every change, and Activity still shows who changed what. Viewing, comparing, and restoring versions waits for a paid plan; the history saved in the meantime is there when you return.
Dashboards are kept exactly as you left them, but the Dashboards section waits for a paid plan; they all come back when you return.
Downgrading to Free is available even for an organization that isn’t gated. It is an explicit choice that records when you made it; it deactivates no one by itself. Members are deactivated when the trial or the paid plan actually ends: within an hour of a trial ending without a plan, or when a subscription or contract ends, Probara deactivates the members above three users, most recently added first, and never the owner. Buying a plan afterwards does not bring them back on its own; an admin reactivates them. Each deactivation is recorded in Activity. A deactivated member keeps their role, projects, and groups, and an admin can reactivate them once a seat is free; their API tokens and connected apps stay revoked.