An organization holding org-settings.manage can view and change what it pays for from
Workspace → Subscription.
What Probara bills
Probara bills a committed seat count, not the number of people you happen to have added today. Your committed seats are what you pay for each billing period; used seats — members holding a role other than viewer — must never exceed that commitment. Viewers are always free and unlimited: adding a viewer never changes what you owe.
Plans and intervals
Every purchasable plan comes from Probara’s own product catalog, so the subscription screen always shows the plans actually available to buy — never a stale or hardcoded list. Each plan has a billing interval (for example monthly or annual): you choose it when you buy, and you can change it later — see Changing your plan below.
Currencies
Probara publishes its prices in the currencies listed here: USD, EUR, MXN, BRL and COP. Every figure is authored per currency, so the price you see on the plan you choose is exactly the price you are charged — it is never converted from another currency at an exchange rate, and it never moves because a rate moved.
You choose the currency before you subscribe, on the plan screen. Once a subscription exists it is fixed for the life of that subscription: its currency cannot be changed. Changing plan later — Core to Scale or back — and changing your seat commitment both stay in that same currency, at the prices published for it.
Buying a plan
An organization without a subscription sees one control on the subscription screen: Choose plan. Activating it opens the plan screen, where you choose the plan, the billing interval, the number of seats to commit to, and the currency — all before the secure checkout. When the checkout completes, your subscription becomes active.
Changing your seat commitment
- Raising your commitment takes effect immediately — the added seats are available right away, and the increase bills on your next invoice.
- Lowering your commitment takes effect at your renewal date, not immediately: your current commitment holds until then. If you raised your commitment earlier in the same billing period, that increase still bills on your next invoice regardless of the later reduction.
If you try to commit to fewer seats than you currently have in use, Probara refuses the change and tells you how many members to remove first.
Changing your plan (Core ↔ Scale)
The plan screen changes two things independently: the tier and the billing interval. You can move between paid tiers, and between monthly and annual billing, in the same place.
- Moving up a tier applies immediately: the prorated difference for the rest of the current term is charged today, and the billing cycle is unchanged.
- Moving down a tier at your current interval takes effect at your next renewal.
- Switching monthly → annual is charged today — the annual price minus credit for the unused days of the current month — and your renewal date resets to today.
- Switching annual → monthly at the same tier or a lower one: your annual plan holds until its renewal date, billing then continues monthly, and nothing is charged now. If you also move up a tier in the same switch, the upgrade applies immediately, its prorated difference is charged today, and billing then continues monthly from the renewal date.
What the billing portal owns
The Manage billing button opens Probara’s hosted billing portal, where you can:
- Update your payment method
- View and download invoices
- Cancel your subscription
The portal remains reachable even if your organization is suspended, so you can always resolve a payment issue.
A subscription scheduled to cancel
Once a subscription is scheduled to cancel at the end of the current period, its seat commitment and plan can no longer be changed — only the billing portal stays available.
The 14-day trial
Creating an organization starts a 14-day Scale trial automatically, no card required. Your organization gets the full Scale feature set right away, with a 50-seat ceiling for the duration of the trial — the same limit a paying Scale customer gets. Core has no trial: it’s a plan you subscribe to directly, with a 15-seat ceiling once you do.
The trial is one per person, forever — once you’ve used your one trial, on any organization, you cannot start another, and every organization you create afterward starts on the Free plan instead. The one exception is an organization created before this policy and never given a trial or a subscription: from its subscription screen, you can still start a Scale trial on demand.
What happens when the trial ends
When a 14-day trial expires with no active subscription, the organization is gated: every request is blocked — reads, exports and browsing included, not only new or updated content — until a plan is chosen or the organization confirms it wants to continue on Free. This is stricter than a suspended organization, whose data stays readable. You’ll see a banner in the last three days of your trial, and an email when it ends.
The two exits from the gate
- Buy a plan. Choosing any paid plan clears the gate immediately, the same checkout flow described above.
- Continue on Free. Confirming Free clears the gate and applies the Free plan’s limits right away: history retention drops to 90 days, no new member past 3, and governance features (custom roles, SSO) stop being editable. The project allowance is the one that reaches back over what you already have: the most recently created projects — as many as your plan allows — stay open, and every older one is locked.
What a locked project is
Nothing is deleted. A locked project stays in your project list with its suites, cases, runs and attachments intact. It is greyed there, it cannot be opened, read, edited, renamed or archived, and the only action left on it is delete.
Deleting one is how you choose which projects stay open: as soon as your total is back inside the allowance, the next-oldest locked project opens again on its own. Buying a plan with a larger project allowance reopens every locked project at once, exactly as you left it — the lock is a door, not a deletion.
One consequence worth passing on to your team before you downgrade: a public run share link that belongs to a locked project stops resolving. Whoever opens it sees a generic not found page with no explanation — deliberately, so that nobody outside your organization can learn from a link that you are over your plan’s allowance.
Downgrading to Free is available even for an organization that isn’t gated — it’s a harmless, explicit choice that simply records when you made it.