Delete an organization

An owner can delete an organization and everything in it. The deletion is scheduled, not immediate: for 14 days the organization stays readable but cannot be changed, every member is told by email, and an owner can still cancel. When the 14 days end, Probara erases the organization for good.

Member accounts are not deleted. Everyone keeps their Probara account and their other organizations; they only lose access to this one.

Probara also schedules the deletion of an organization that nobody has opened for 12 months. See Organizations nobody opens for 12 months.

Who can delete an organization

Only an owner. Admins cannot, and the Settings entry of the Workspace side rail is shown to owners only. It opens Workspace → Settings (/workspace/settings).

Before you start: cancel a paid subscription

If the organization has a paid subscription that will renew, the request is refused. Cancel the subscription first from Workspace → Subscription (for example by choosing the Free plan), or from the billing portal. Once the subscription is scheduled to end, you can request the deletion. See Billing for how a cancellation takes effect.

An organization that never subscribed, or whose subscription already ended or is scheduled to end, can be deleted right away.

Schedule the deletion

Open Workspace → Settings.
In Danger zone, select Delete organization.
Type the organization name exactly as shown.
Confirm it is you:
- If you sign in with a password, enter your current password.
- If you sign in with Google or your organization’s single sign-on, you must have signed in within the last 10 minutes. If it has been longer, select Sign out and sign in again, then start over.
Select Schedule deletion.

The dialog shows the date the deletion will run. The confirmation step allows 5 attempts every 15 minutes, a budget shared with account deletions.

During the 14-day grace period

The organization is read-only for everyone. You can still open and read everything, and you can still export. Anything that would change it is refused — including API and MCP integrations using an existing token, which receive the error organization_pending_deletion.
Every member sees a banner with the date the deletion runs.
Every member is emailed when the deletion is scheduled, and again if it is canceled.
Nobody can join. Pending invitations to the organization cannot be accepted.
An owner can cancel at any time until the date.

If you want to keep a copy of your test cases or other data, export it during this period.

Cancel the deletion

Select Cancel deletion in the banner at the top of the page, then confirm. The organization can be edited again immediately, and every member is emailed.

A deletion can no longer be canceled once its date has passed or the erasure has started.

What is deleted

Shortly after the grace period ends, a scheduled job erases:

All content: projects, suites, test cases, test plans, runs, results, defects, comments and the activity feed.
All files: attachments, pending uploads and project avatars.
The organization itself: its members list, roles, user groups, invitations, API tokens, single sign-on settings and verified domains, settings, and its subscription record in Probara.

Large organizations can take a few hours longer, because files are deleted in batches. The owner who requested the deletion receives an email when it is complete.

What stays

Member accounts and their other organizations.
A record that the organization was deleted, with an internal identifier and the dates only. It holds none of the organization’s content. Probara uses it to show that the deletion happened and to apply it again if a backup is ever restored.
Backups. Probara’s database and file storage keep point-in-time backups for up to 30 days. The organization’s data can remain in them until they roll off.
Billing records. Invoices and payment records are held by Probara’s billing provider and are not removed by the deletion.

If the owner cannot request it

A suspended organization cannot be changed, so its owner cannot request the deletion. The same applies if no owner can sign in. In either case, contact support: Probara staff can schedule the deletion for you once they have confirmed the request. The paid-subscription rule still applies.

Organizations nobody opens for 12 months

When no member has opened an organization in the Probara web app for 12 months, Probara schedules its deletion automatically.

Every member is emailed. The email says that nobody has opened the organization for 12 months, gives the date the deletion runs, and explains how to keep it.
The usual 14-day grace period applies. The organization is read-only and nobody can join, exactly as when an owner schedules the deletion.
To keep the organization, open it. Any member, not only the owner, can sign in and open the organization before the date (select it in the organization switcher if it is not the active one). That cancels the deletion at once, with nothing else to do, and every member is emailed.

Only opening the organization in the web app counts. These do not count, even when they are used every day:

API tokens, OAuth and MCP clients, and test results uploaded from CI. During the grace period they still receive organization_pending_deletion, and their calls do not cancel the deletion.
Opening another organization you belong to. Each organization counts on its own.

Some organizations are never deleted this way:

An organization with a paid subscription that will renew.
A suspended organization. Probara staff handle those.

Opening the organization cancels only a deletion scheduled for inactivity. A deletion that an owner or Probara support requested stays scheduled. Opening an organization that has no owner left does not cancel the deletion either.

Delete your account: if you are the only member of an organization, delete the organization first, then your account.
Organizations: roles and suspended organizations.