# Billing

> Plans, seats, and where to manage payment details.

**Planned.** Documented ahead of release — not available yet.

An organization holding **`org-settings.manage`** can view and change what it pays for from
**Workspace → Subscription**. An organization on an Enterprise or managed plan changes it through
Probara instead; see Enterprise and managed plans below.

## What Probara bills

On Pro, Probara bills a **committed seat count**, not the number of people you happen to have added
today. Your committed seats are what you pay for each billing period. **Used seats** — members
holding a role other than viewer, and pending invitations for those roles — must fit within that
commitment. **Viewers are free and unlimited on Pro**: adding a viewer never changes what you owe.

**Deactivated members take no seat.** An admin can deactivate a member to free their seat while
keeping their role, projects, and groups; see [Workspace](https://docs.probara.net/en/guides/workspace/).

## Plans and intervals

Probara has three plans: **Free**, **Pro**, and **Enterprise**.

| Plan           | Billing                     | Seats                                                                |
| -------------- | --------------------------- | -------------------------------------------------------------------- |
| **Free**       | No charge                   | 3 users in total, viewers included; deactivated members do not count |
| **Pro**        | Per seat, monthly or annual | From 1 seat, with no maximum. Viewers are free                       |
| **Enterprise** | Arranged with Probara       | No seat cap, unless your contract sets one                           |

Every purchasable plan comes from Probara's own product catalog, so the subscription screen always
shows the plans actually available to buy — never a stale or hardcoded list. Pro has a billing
interval, monthly or annual: you choose it when you buy, and you can change it later — see
**Changing your plan** below.

## Currencies

Probara publishes its prices in the currencies listed here: **USD**, **EUR**, **MXN**, **BRL** and
**COP**. Every figure is authored per currency, so the price you see on the plan you choose is
exactly the price you are charged — it is never converted from another currency at an exchange
rate, and it never moves because a rate moved.

You choose the currency **before** you subscribe, on the plan screen. Once a subscription exists it
is fixed for the life of that subscription: its currency **cannot be changed**. Changing plan later
and changing your seat commitment both stay in that **same currency**, at the prices published for
it.

## Buying a plan

Organizations on an Enterprise or managed plan do not buy here; see Enterprise and managed plans below.

An organization without a subscription sees **one** control on the subscription screen:
**Choose plan**. Activating it opens the plan screen, where you choose the plan, the billing interval,
the number of seats to commit to, and the currency — all before the secure checkout. When the checkout
completes, your subscription becomes active.

The plan screen also shows **Enterprise**, which is arranged with Probara rather than bought there:
its **Contact us** button opens our contact page.

## Changing your seat commitment

Organizations on an Enterprise or managed plan change their commitment through Probara; see below.

- **Raising your commitment** takes effect immediately — the added seats are available right away,
  and the increase bills on your **next invoice**.
- **Lowering your commitment** takes effect at your **renewal date**, not immediately: your current
  commitment holds until then. If you raised your commitment earlier in the same billing period,
  that increase still bills on your next invoice regardless of the later reduction.

Probara does not refuse a lower commitment. When it takes effect below the seats in use, Probara
changes the excess members to viewer: pending invitations first, then members, most recently added
first. Owners are never changed. Nobody leaves the organization, and each change is recorded in
**Activity**.

## Changing your plan

Organizations on an Enterprise or managed plan change their plan through Probara; see below.

On the plan screen you can switch your Pro subscription between monthly and annual billing.

- **Switching monthly → annual** is charged today — the annual price minus credit for the unused
  days of the current month — and your renewal date resets to today.
- **Switching annual → monthly** holds your annual plan until its renewal date, then billing
  continues monthly, and nothing is charged now.

## What the billing portal owns

The **Manage billing** button opens Probara's hosted billing portal, where you can:

- Update your payment method
- View and download invoices
- Cancel your subscription

The portal remains reachable even if your organization is suspended, so you can always resolve a
payment issue. On an Enterprise or managed plan, cancelling here does not end the plan before its
agreed term.

## A subscription scheduled to cancel

Once a subscription is scheduled to cancel at the end of the current period, its seat commitment
and plan can no longer be changed — only the billing portal stays available.

## Enterprise and managed plans

Some organizations have a plan arranged directly with Probara. Their subscription screen shows it as
**Enterprise** or **Managed plan**, with the committed seats and, when one applies, the date the
agreed term ends.

- **Changes go through Probara.** Plan, seat, term and cancellation changes are arranged with us, so
  those controls are not shown on the subscription screen. [Contact us](https://probara.net/contact-us/)
  to change any of them.
- **Invoices and payment still work.** If your organization also has a subscription, **Manage billing**
  opens the billing portal for invoices and your payment method. Cancelling the subscription there does
  not end the plan before its agreed term.
- **The agreed term ends the plan.** Afterwards the organization returns to the plan it had before,
  normally Free, unless a Pro subscription is active then. The plan gate applies again at that
  point, as it does after a trial, so choose a plan before the term ends to keep working without
  interruption.

On the Enterprise plan, SSO enforcement, SCIM provisioning and audit log export are included on top
of everything in Pro.

## The 14-day trial

Creating an organization starts a **14-day Pro trial** automatically, no card required. Your
organization gets the full Pro feature set right away, with a 50-seat ceiling for the duration
of the trial. The ceiling applies only during the trial: a Pro subscription has no seat maximum.

The trial is one per person, forever — once you've used your one trial, on any organization, you
cannot start another, and every organization you create afterward starts on the Free plan
instead. The one exception is an organization created before this policy and never given a trial
or a subscription: from its subscription screen, you can still start a Pro trial on demand, unless
its plan is managed by Probara.

## What happens when the trial ends

When a 14-day trial expires with no active subscription, the organization is **gated**: every
request is blocked — reads, exports and browsing included, not only new or updated content —
until a plan is chosen or the organization confirms it wants to continue on Free. This is
stricter than a suspended organization, whose data stays readable. You'll see a banner in the
last three days of your trial, and an email when it ends that compares your projects and members
with what Free includes. Within an hour of the trial ending,
Probara also applies the Free seat limit: the members above three users are deactivated, most
recently added first, never the owner.

### The two exits from the gate

- **Buy a plan.** Choosing any paid plan clears the gate immediately, the same checkout flow
  described above.
- **Continue on Free.** Confirming Free clears the gate and applies the Free plan's limits right
  away: history retention drops to 90 days, no new member past 3, governance features (custom roles, SSO)
  stop being editable, and SCIM provisioning stops until the organization is on
  Enterprise. The project allowance is the one that reaches back over what
  you already have: the most recently created projects — as many as your plan allows — stay
  open, and every older one is **locked**.

### What a locked project is

Nothing is deleted. A locked project stays in your project list with its suites, cases, runs and
attachments intact. It is greyed there, it cannot be opened, read, edited, renamed or archived,
and the only action left on it is **delete**.

Deleting one is how you choose which projects stay open: as soon as your total is back inside the
allowance, the next-oldest locked project opens again on its own. Buying a plan with a larger
project allowance reopens every locked project at once, exactly as you left it — the lock is a
door, not a deletion.

One consequence worth passing on to your team before you downgrade: a public run share link that
belongs to a locked project stops resolving. Whoever opens it sees a generic **not found** page
with no explanation — deliberately, so that nobody outside your organization can learn from a
link that you are over your plan's allowance.

Reporting test results from CI stops too. On Free, Probara refuses the organization's
[app tokens](https://docs.probara.net/en/guides/integrations/junit-xml/) and every CI report or automated run, whatever
credential sends it; manual runs are not affected. The app tokens are kept, not revoked, and work
again as soon as the organization is back on a paid plan.

Organization-wide [shared steps](https://docs.probara.net/en/guides/shared-steps/) stay where they are. Cases keep using
them and new runs keep including them, and owners and admins can still delete them; creating or
editing them, and adding one to a case that does not use it yet, waits for a paid plan. [Organization-wide shared parameters](https://docs.probara.net/en/guides/parameterized-test-cases/#shared-parameters) follow the same rule.

[Custom fields](https://docs.probara.net/en/guides/workspace-custom-fields/) keep their definitions and values, and values
stay editable everywhere; owners and admins can still delete custom fields and restore system
fields to their defaults. Creating fields and editing their definitions waits for a paid plan.

Test cases keep saving a new [version](https://docs.probara.net/en/guides/test-repository/#version-history) with every
change, and **Activity** still shows who changed what. Viewing, comparing, and restoring versions
waits for a paid plan; the history saved in the meantime is there when you return.

[Dashboards](https://docs.probara.net/en/guides/dashboards/) are kept exactly as you left them, but the **Dashboards** section waits for a paid
plan; they all come back when you return.

Downgrading to Free is available even for an organization that isn't gated. It is an explicit choice
that records when you made it; it deactivates no one by itself. Members are deactivated when the trial
or the paid plan actually ends: within an hour of a trial ending without a plan, or when a subscription
or contract ends, Probara deactivates the members above three users, most recently added first, and
never the owner. Buying a plan afterwards does not bring them back on its own; an admin reactivates
them. Each deactivation is recorded in **Activity**. A deactivated member keeps their role, projects, and groups, and an admin can reactivate
them once a seat is free; their API tokens and connected apps stay revoked.